FAQ's

Browse our website, add your chosen products to your cart, and proceed to our secure checkout. Once your payment has been successfully processed, you will receive an order confirmation by email.

No. You can check out as a guest. Creating an account simply makes it easier to view your order history and manage future purchases.

If your order has not yet been processed or dispatched, we will do our best to assist. Please contact us as soon as possible. Once an order has been dispatched, changes or cancellations may no longer be possible.

Please check your Spam or Junk folder first. If you still cannot find it, contact our support team and we will gladly assist.

We accept secure online payments through PayFast, including:

• Credit cards
• Debit cards
• Instant EFT
• Other payment methods supported by PayFast

Yes. Payments are processed securely by PayFast using industry-standard encryption. Haruma never stores your banking or credit card details.

We currently deliver throughout South Africa through our trusted courier partners, The Courier Guy and PUDO.

• Orders over R1,500 qualify for FREE delivery.
• Orders below R1,500 are charged a flat delivery fee of R125.

Most orders are delivered within 2 to 5 business days after dispatch, depending on your location.

Yes. Once your order has been dispatched, you will receive tracking information by email so you can monitor your delivery every step of the way.

Yes. We accept eligible returns in accordance with our Returns & Refunds Policy.

Please contact us as soon as reasonably possible after receiving your order. We will investigate the issue and arrange a replacement, repair or refund where applicable.

Approved refunds are generally processed within 5 to 10 business days, depending on your bank or payment provider.

We make every effort to display our products accurately. However, colours, packaging and product appearance may vary slightly from the images shown.

If a product becomes unavailable after you have placed your order, we will contact you as soon as possible to discuss a suitable replacement, store credit or a full refund.

Yes. We only sell genuine products sourced through approved suppliers.

Click Forgot Password on the login page and follow the instructions to reset your password.

Log into your account and visit My Account to update your personal information, addresses and password.

No. Haruma is proudly an online-only retailer. This allows us to serve customers across South Africa while keeping our operating costs low and offering great value.

Haruma operates in South Africa and delivers nationwide through trusted courier partners.

You can reach us by email, by phone or through our online contact form.

Visit our Contact Us page for all our contact details.