Privacy Policy

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

• Full name
• Email address
• Telephone number
• Delivery and billing addresses
• Account login details (if applicable)
• Order history
• Customer support enquiries

Payment Information

Payments are securely processed through trusted third-party payment providers.

Haruma does not store your credit card or banking details.

Technical Information

When you visit our website, we may automatically collect information such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referral websites

This information helps us improve the performance, security and user experience of our website.

2. How We Use Your Information

We only collect information necessary to operate our business and provide our services. Your information may be used to:

• Process and deliver your orders
• Process payments securely
• Provide customer support
• Communicate with you regarding your orders
• Send important service updates
• Improve our website and customer experience
• Prevent fraud and unauthorised activity
• Comply with legal, tax and regulatory obligations

Where you have given your consent, we may also send promotional emails, newsletters or special offers. You may unsubscribe from marketing communications at any time.

3. Payment Security

We use PayFast, one of South Africa's leading secure payment gateways.

All payment information is encrypted and processed directly by PayFast using secure payment technology.

4. Sharing Your Information

We respect your privacy and do not sell, rent or trade your personal information.

Your information is only shared where necessary to operate our business, including with:

• Payment providers
• Courier and delivery partners
• Website hosting providers
• Technology and security service providers
• Professional advisers where required
• Government or regulatory authorities where required by law

All third-party service providers are expected to protect your information and only use it for the services they provide on our behalf.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us:

• Remember your preferences
• Keep your shopping cart active
• Improve website functionality
• Understand how visitors use our website
• Measure website performance

You can disable cookies through your browser settings, although some features of the website may not function correctly.

6. Data Security

Protecting your information is important to us.

We use reasonable technical, administrative and organisational safeguards to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

While we take every reasonable precaution, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Your Rights

Under POPIA, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where legally permitted.
• Object to certain processing of your personal information.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Regulator of South Africa.

Requests may be submitted through our Contact Us page.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide our products and services
• Meet legal and regulatory obligations
• Resolve disputes
• Maintain appropriate business records

When information is no longer required, it is securely deleted or anonymised where reasonably possible.

9. Third-Party Websites

Our website may contain links to third-party websites.

Haruma is not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or website functionality.

Any updates will be published on this page together with the revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact Us page.

Our Commitment to Your Privacy

Your trust means everything to us. We are committed to handling your personal information responsibly, securely and transparently, so you can shop with confidence knowing your privacy is respected every step of the way.