Terms & conditions

1. General

Haruma reserves the right to update or amend these Terms and Conditions at any time. Any changes will become effective upon publication on this website.

It is your responsibility to review these Terms and Conditions periodically.

If you do not agree with these Terms, please do not use our website.

2. Eligibility

By placing an order through our website, you confirm that:

• You are at least 18 years of age, or have the permission of a parent or legal guardian.
• The information you provide is accurate and complete.
• You are authorised to use the payment method provided.

3. Products & Pricing

We strive to ensure that all product information is accurate and up to date. However:

• Product images are for illustrative purposes only.
• Colours, packaging and product specifications may vary slightly from those displayed.
• Prices may change without prior notice.
• Promotions are valid only while stocks last unless otherwise stated.
• Product availability is subject to stock on hand.

If a pricing error or stock discrepancy occurs, Haruma reserves the right to cancel the order. Where payment has already been received, a full refund will be issued.

4. Orders

Placing an order does not guarantee acceptance. An order is only accepted once:

• Payment has been successfully authorised.
• Your order has been reviewed.
• Your order has been confirmed for processing.

Haruma reserves the right to:

• Refuse or cancel any order.
• Limit quantities purchased.
• Decline orders suspected of fraud, abuse or unauthorised resale.
• Cancel orders where products are unavailable.

If an order is cancelled after payment has been received, a full refund will be processed.

5. Payments

Payments are securely processed through trusted third-party payment providers, including PayFast.

Haruma does not store your credit card or banking information.

All payments are subject to the terms, conditions and security procedures of the applicable payment provider. Please refer to our Payment Information page for further details.

6. Delivery

We currently deliver throughout South Africa.

Delivery timeframes provided on our website are estimates only and may vary due to circumstances beyond our reasonable control, including:

• Courier delays
• Public holidays
• Weather conditions
• Remote delivery locations
• Events outside our reasonable control

While we work with trusted courier partners, Haruma cannot guarantee delivery dates and shall not be liable for delays caused by third-party courier services. Please refer to our Delivery Information page for further details.

7. Risk & Ownership

Ownership of products transfers to you once full payment has been received.

Risk in the products passes to you upon successful delivery to the delivery address provided during checkout.

8. Returns & Refunds

Returns and refunds are governed by our Returns & Refunds Policy.

Please refer to that policy for information regarding return eligibility, refunds and your rights under the Consumer Protection Act.

9. Intellectual Property

All content available on the Haruma website, including but not limited to logos, trademarks, product images, graphics, website design, product descriptions, text, videos and icons, is the property of Haruma or its respective licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed or used without our prior written permission.

10. Limitation of Liability

To the fullest extent permitted by South African law, Haruma shall not be liable for any indirect, incidental, special or consequential loss or damage arising from:

• Use of this website.
• Delays in delivery.
• Temporary website interruptions.
• Errors caused by third-party service providers.
• Events beyond our reasonable control.

Our total liability in respect of any claim relating to products purchased from Haruma shall not exceed the amount paid for the relevant product or products.

11. Privacy

Your personal information is collected, stored and processed in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA).

By using our website, you consent to the collection and use of your personal information as described in our Privacy Policy.

12. Website Availability

While we aim to keep our website available at all times, we cannot guarantee uninterrupted access.

From time to time, the website may be unavailable due to maintenance, technical issues or circumstances beyond our control.

13. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of this website or the purchase of products shall be subject to the jurisdiction of the South African courts.

14. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us through our Contact Us page.

Our Commitment

At Haruma, we are committed to providing a safe, secure and enjoyable online shopping experience. We value honesty, transparency and fairness, and we are dedicated to serving our customers with integrity while complying with South African consumer protection laws.